General Terms

General terms and conditions of delivery

LUTShop (hereinafter "LUTShop") is the online shop of Lappeenranta University of Technology (business ID 0245904-2) (hereinafter "LUT") from which registered and non-registered customers (hereinafter "Customer") can order products, publications and services. These general terms and conditions of delivery (hereinafter "General terms") are applied to transactions that take place between LUT and the Customer through LUTShop. By submitting the order information, the Customer accepts these General terms in the form that is valid at the moment of submission and consents to be bound by them.

Customer data and identification

Customer identification in LUTShop takes place by registering or with an LUT username and password, if such are available. Registration in LUTShop is free of charge and optional. Also a non-registered Customer may place an order. In connection with registration, the Customer fills out his/her contact information and enters a personal password for his/her username. The username is the Customer's e-mail address. Those with an LUT username do not need to register; the required username and password are provided through LUT's SSO login. Ordering is simpler with customer identification because the contact information is already filled out in the order information.

Customer information may be disclosed to third parties only to the extent provided by law. Further information on registration and the storing of data is available in the description of the personal data file.

Placing an order

Private individuals
The Customer must be over 18 years of age. In connection with the order, the Customer shall give his/her name, postal address, phone number, year of birth and possible e-mail address.

Business enterprises
In connection with the order, a corporate Customer shall always give the name, contact person, delivery address, business ID or VAT number, phone number and e-mail address of the business enterprise.

The sales agreement that obligates LUT enters into force when the Customer receives an order confirmation from LUTShop.

Prices

The prices of the products can be seen in the product information. The product prices include the current value-added tax if the product is subject to tax under the Value Added Tax Act. The value added tax is shown in euros in the shopping cart.

LUT reserves the right to change the prices.


Delivery method and date

The Customer may collect the item from LUTShop service points or the item may be sent to the Customer through Itella. The service point is mentioned in the product information.

If the item is in storage, the estimated delivery time is three to seven (3-7) working days. For some items, the delivery time may be from seven to fourteen (7-14) working days.

If the Customer buys items for which LUTShop gives a different delivery time, the longer one applies. The delivery time is an approximation and does not obligate LUT.

Handling fee

The handling fee includes packaging costs and postage in Finland.

No handling fee is charged for items collected from the LUTShop service point.

The handling fee for publications is €10.00 and for books €5.00. Only one handling fee is charged for an order. The handling fee is displayed in connection with the order before the order is confirmed. We do not deliver items outside of Finland.


Payment options

The items and their handling fees are paid online in connection with the placement of the order. For certain service products mentioned separately, the payment is made through a separate payment link after the order is placed and the university has confirmed the order. Certain service products may also be invoiced; this alternative is mentioned separately in the product information.

Online banking service

The following payment methods are accepted in LUTShop: the online banking services of Aktia, Handelsbanken, Nooa, Nordea, Osuuspankki, Paikallisosuuspankki, Sampo Pankki, S-Pankki, Säästöpankki, Tapiola and Ålandsbanken, and the credit cards Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard. Payments are made through the web site of PayTrail Oyj.

The payment and financing service related to online bank payments is provided by PayTrail Oyj, business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 JYVÄSKYLÄ, phone: 0207 181830 in collaboration with Finnish banks and credit institutions. PayTrail Oyj purchases the payment transaction and transfers it to LUT. For the LUTShop Customer, the service does not differ from a regular online payment.

Payments with Visa, Visa Electron or MasterCard

If you want to pay with Visa, Visa Electron or MasterCard, acts LUT only as the marketer of services and products and delivers the products to buyers. LUT does not have access to payment card information and does not save payment card information in its systems. PayTrail Oyj is responsible for reclamations.

PayTrail Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the Customer and PayTrail Oyj. The seller is responsible for all deal related obligations.

PayTrail Oyj is also the payment recipient.

PayTrail Oyj

Business ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Telephone: 0207 181830

Return and exchange policy

Items from LUTShop may be returned within 14 days of the date of receipt of the item (including weekends and bank holidays, but excluding the date of receipt). The item must be returned no later than on the first working day following the 14th day.

The right of return only applies to unused products in their original condition. Customers in Finland may return items free of charge. Items are returned by filling out Itella's customer return form. If the Customer uses other delivery options or sends the parcel from abroad, LUT shall not be responsible for the delivery charges.

The date of purchase or receipt is the date on which the parcel was claimed or collected from the post office or alternatively the date indicated on the receipt. The Customer is obligated to provide proof of the date on which the parcel was collected from the post office, for example with a receipt issued by the postal service.

Items must always be returned carefully wrapped in their original package. The package must include copies of the receipt/accompanying letter, information on the reason for returning the item, the Customer, the item itself and a possible bank account.

If the return of the item is unwarranted or the item is returned used, the Customer will be charged both the price of the item and the return charges in accordance with the prices in force.


Defective products

The Customer shall inform LUT of any product defects within a reasonable time of having noticed them or of the time the Customer should have noticed them. If the Customer is uncertain of the defect, he or she is to contact the LUTShop customer service before returning the item. Contact information can be found under Contact. As a rule, LUTShop will replace the defective product with a new one free of charge. If this is not possible, LUTShop will refund the product price charged from the Customer to the account given by the Customer after having received the returned product.


Liability for damages


LUT is not liable for so-called force majeure delays or indirect damages ensuing from product defects, delayed delivery or any other reasons. LUT's liability for direct damages is limited to replacing a defective product or, if this is not possible, refunding the money to the Customer.

Customer communication


LUTShop will send marketing and customer service messages to its Customers by e-mail. The marketing newsletter can be cancelled by sending a message to lutshop@lut.fi.

Customer service messages are related to the Customer's order and its delivery from LUTShop. By accepting LUTShop's general terms and conditions of delivery, the Customer approves the sending of customer service messages. Further information on the handling of customer data is available in our data file description.


Solution of disputes

Finnish law is applied to possible disputes regarding the agreement between the LUTShop online store and the Customer. The consumer has a right to bring the dispute before the Consumer Advisory Service. In all problems regarding this agreement and items delivered based on it, the Customer shall first contact the LUTShop customer service.

Changing and transferring the agreement

Lappeenranta University of Technology reserves the right to change the LUTShop online store, its content and availability and the terms of this agreement by announcement in the online store. The changes will enter into force immediately. However, terms and conditions in force at the moment an order is placed shall be applied to that order.

A Customer is not entitled to transfer this agreement to a third party. LUT reserves the right to transfer this agreement to a third party.

Entry into force

These terms and conditions shall enter into force on 1 January 2013.